Incident History

Delayed Metrics for APM and distribution metrics

Nov 5, 12:57 ESTResolved - APM metrics are now processing live.Nov 5, 11:59 ESTUpdate - The distribution metrics should be back to processing live, without latency. APM metrics are still …

ZPA Diagnostic logs Issue - private.zscaler.com

Zscaler has detected an issue impacting the private.zscaler.com Cloud in the US region (US3 Logging zone). A subset of customers in the impacted environments may observe the following:Diagnostics dashboards may …

Migration of Factsheet from IBM Knowledge Catalog to watsonx.governance as a Service

IBM is migrating the AI Factsheet integration from IBM Knowledge Catalog (IKC) to watsonx.governance as a Service. What’s ChangingAll Factsheet-related assets (AI use cases and external models) will be migrated …

ZPA Logging zone maintenance - private.zscaler.com

We will be performing routine maintenance on our logging infrastructure in the Prod EU Zones (US1, US3 and US4) Logging Zones to enhance availability and resiliency.  Some customers may witness …

Schematics supports Terraform v1.13.4 and defaults to Terraform v1.12 from December 8, 2025

IBM Cloud Schematics supports Terraform v1.13.4, while maintaining Terraform v1.12 as the default version from December 8, 2025. We recommend upgrading to the latest Terraform version to benefit from the …

Incident: Workflow Builder Data Sources

From around 3:15 AM PST to 5:13 AM PST on November 5, 2025, some users were unable to use data fields from newly added Salesforce sources in workflows.We traced this …

ZPA Logging zone maintenance - private.zscaler.com

We will be performing routine maintenance on our logging infrastructure in the Prod EU Zones (DE2 and DE3) Logging Zones to enhance availability and resiliency.  Some customers may witness below …

Upcoming Terraform version updates in Schematics

Upcoming Terraform version updates in Schematics The updated plan outlines the deprecation timeline for the current Terraform versions, guiding you towards the next supported version. An announcement to support Terraform …

Messages for RabbitMQ version policy changes starting version v4x

Messages for RabbitMQ version policy changes starting version v4.x To align with the open-source project owners of RabbitMQ, Messages for RabbitMQ (an IBM Cloud managed service) is updating its version …

Scheduled Maintenance Extended - EMEA Region - zscalertwo.net

The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the EMEA region's datacenters on zscalertwo.net cloud by 3 hours. During this extended maintenance window the ZIA …

AI Gateway is unavailable

Nov 4, 20:47 UTCResolved - This incident has been resolved.Nov 4, 20:36 UTCMonitoring - We have implemented a fix and are seeing no errors as of 20:26 UTC.Nov 4, 20:19 …

Login unavailable | CINC-63161 | Major Outage

Nov 4, 20:21 UTC Resolved - This issue has been resolved. Teams will now begin their root cause analysis. If you believe that you are still impacted by this issue …

Elevated errors for Edge Config

Nov 4, 18:37 UTCResolved - This incident has been resolved.Nov 4, 18:19 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 4, 18:14 UTCInvestigating - Some …

Sao Paulo IV Datacenter Scheduled Maintenance - zscalertwo.net, zscloud.net

Zscaler will be expanding its global data center footprint and performing planned maintenance at our Sao Paulo IV (SAO4) Data Center. We expect minimal to no impact to services during …

ZPA Diagnostic Issue - private.zscaler.com

Zscaler has detected an issue with its private.zscaler.com Cloud. Some customers may witness below impact during this maintenance window:Diagnostics dashboard may display incomplete data temporarily.If alerts are configured for these …

Edge delivery issues in Africa

Nov 4, 15:18 UTCResolved - We can confirm that the issue was mitigated at approximately 11:45 UTC on November 4, 2025, and the service has resumed normal operation. Customers and …

Issue with WSA, Content Protector and Firewall for AI Dashboards

Nov 4, 14:38 UTCResolved - We can confirm that the issue was mitigated at 13:18 on 04 November 2025, and the service has resumed normal operation. Customers and partners can …

Cape Town IV, Johannesburg III Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zpatwo.net

Zscaler is currently investigating reports of an issue with its Cape Town IV, Johannesburg III datacenter. We are investigating periods of slowness and/or increased latency. If you’re currently experiencing any …

[Scheduled] Cloud | Sines-3 Maintenance

Type: Maintenance Affected Components: Sines-3, Sines-3 Nov 10, 03:00:00 GMT+0 - Identified - During this time period, our engineering team will be performing maintenance. While we aim to minimise disruption, …

[Scheduled] Cloud | Sines-3 Maintenance

Type: Maintenance Duration: 3 hours Affected Components: File Shares as a Service Nov 4, 09:00:00 GMT+0 - Identified - During this time period, our engineering team will be performing maintenance …

【已解决】DeepSeek 网页不可用（[Resolved] DeepSeek Web Service Not Available）

Nov 4, 16:53 CSTResolved - This incident has been resolved.Nov 4, 16:40 CSTIdentified - The issue has been identified and a fix is being implemented.

Urgent Maintenance - zscalertwo.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the AMER region's datacenters on the zscalertwo.net cloud. This maintenance can take up to 2 hours to …

Maintenance: HashiCorp Cloud Platform Requires Important Database Maintenance

Status: CompleteMaintenance has completedAffected components Vagrant Cloud (Under maintenance) HCP Portal (Under maintenance) Azure-West US 2 (Under maintenance) Azure-UK South (Under maintenance) HCP Waypoint (Under maintenance) Azure-East US 2 (Under …

Data Infrastructure Insights Observability - Inventory collection - Operational - (EU 1,APAC 1)

Nov 4, 04:00 UTC Resolved - This incident has been resolved. Nov 4, 03:08 UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov 4, …

Functional updates and fixes made available on 17 October 2025 are now available in more regions

Functional updates and fixes made available on 17 October 2025 are now available in more regions. Regions supporting new functionality and fixes: Montreal (ca-mon) Sao Paulo (br-sao) Sydney (au-syd) For …

Updated SDK versions by adding a new coderunvolumemountscode type of codepersistentdatastorescode for apps jobs and jobruns

Updated SDK versions by adding a new run_volume_mounts type of persistent_data_stores for apps, jobs, and jobruns. See Go version 4.32.0 See Java version 4.29.1 See Node.js version 4.33.1 See Python …

Chennai III Data Center online - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Dear Zscaler Customer,You are receiving this notice in accordance with the Zscaler Service Continuity Policy.As part of our effort to enhance our Security Cloud’s robustness and performance, Zscaler will be bringing …

Mumbai VII Data Center online - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Dear Zscaler Customer,You are receiving this notice in accordance with the Zscaler Service Continuity Policy.As part of our effort to enhance our Security Cloud’s robustness and performance, Zscaler will be bringing …

Washington IV Data Center online - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Dear Zscaler Customer,You are receiving this notice in accordance with the Zscaler Service Continuity Policy.As part of our effort to enhance our Security Cloud’s robustness and performance, Zscaler will be bringing …

Dallas I (DFW1) datacenter Scheduled Maintenance - zscloud.net

Zscaler will perform urgent hardware replacement in Dallas I (DFW1) datacenter.During the maintenance, traffic will failover to redundant clusters in the same datacenter.Maintenance window,  Start: 2025-10-05 00:00 UTC  End: 2025-10-05 …

Scheduled Maintenance Extended - APAC Region - zscalertwo.net

The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the APAC region's datacenters on zscalertwo.net cloud by 2 hours. During this extended maintenance window the ZIA …

Scheduled Maintenance - zscalerone.net

The Zscaler Site Reliability Engineering team will be performing a scheduled maintenance on zscalerone.net cloud. This maintenance is scheduled for Thursday at 1:00 AM Pacific Time on Nov 6, 2025 …

Urgent Maintenance - zscalertwo.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the AMER region's datacenters on the zscalertwo.net cloud. This maintenance is scheduled for Tuesday at 8:00 PM …

Azure - Australia East (New South Wales): INC0146060

Nov 3, 21:23 UTC Resolved - Current status: We've monitored the environment to confirm that all services are functioning properly after our third-party cloud platform implemented the fix for this …

Atlas Azure cluster new snapshot creation failure (australiaeast)

Nov 3, 21:13 UTCResolved - This incident has been resolved.Nov 3, 20:03 UTCMonitoring - We've identified the root cause which is an Azure outage: https://azure.status.microsoft/en-us/status. Will continue to monitor.Nov 3, …

Incident: Search Failures

Between 8:17 AM PST and 9:22 AM PST on November 3, 2025, some users experienced significant latency in search results across Slack. In some cases, search results were outdated or …

PAN-SA-2025-0017 Informational Bulletin: Impact of OSS CVEs in Prisma SD-WAN ION (Severity: INFORMATIONAL)

Upcoming changes to IBM Cloud Continuous Delivery published IP CIDR addresses

The IBM Cloud Continuous Delivery service is changing its service IP addresses as part of an upgrade to new infrastructure. Clients will be required to update IP CIDR addresses in …

[Scheduled] Cloud | Sines-2 Maintenance

Type: Maintenance Duration: 3 hours Affected Components: File Shares as a Service Nov 3, 09:00:00 GMT+0 - Identified - During this time period, our engineering team will be performing maintenance …

【已解决】DeepSeek 网页/API性能下降（[Resolved] DeepSeek Web/API Service Degraded Performance）

Nov 3, 15:53 CSTResolved - This incident has been resolved.Nov 3, 15:28 CSTIdentified - The issue has been identified and a fix is being implemented.

Upcoming Data Center Expansions in Seoul - zpatwo.net

As part of our regular expansion of capacity, we are adding ZPA Public Service Edge nodes to our new datacenter in Seoul I (SEL1) for ZpaTwo cloud.  RegionLocationCIDRNotesAPACSEOUL I165.225.192.0/18New DCThe …

Urgent Maintenance - zscalertwo.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the Oceania region's datacenters on the zscalertwo.net cloud. This maintenance is scheduled for Monday at 1:00 AM …

Urgent Maintenance - zscalertwo.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the Chennai, Chennai II, Los Angeles II, Paris II, Paris IV, and Auckland II data centers on …

Urgent Maintenance - zscalertwo.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the Atlanta II, Atlanta III, New Delhi I, Madrid III, Madrid IV, and Sydney III data centers …

Incident: Issue with Files endpoint, SlackAI, Search, Messaging, and SlackConnect functionality

Between 1:00 AM PDT and 2:36 AM PDT on November 1, 2025, some users experienced trouble uploading files, using Slack AI, performing searches, using Slack Connect, or sending and receiving …

Incident: File upload errors

Between 1:00 AM PDT and 2:45 AM PDT on November 1, 2025, some users were unable to upload files or create/use canvases in Slack, often resulting in an error.We traced …

Urgent Maintenance - zscaler.net

The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the Tokyo IV, Tokyo V and Osaka I datacenters on the zscaler.net cloud. This maintenance is scheduled …

Image Categorization – Service Degradation - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Zscaler is currently investigating an issue impacting Image Categorization within the Data Protection service. Customers leveraging this capability may experience degraded performance when traffic is subject to image categorization workflows. …

HCP Vault Secrets errors retrieving app secrets

Status: ResolvedOur Engineering team has resolved the issue. These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.Affected …

IBM Quantum Open Plan gains access to two Heron R2 processors, as ibm_brisbane retires

With ibm_brisbane's retirement, we have made two Heron R2 processors available within the IBM Quantum Open Plan. This will enable our Open Plan users to access a 156-qubit quantum computer …