Elastic

Oct 23, 06:33 UTC
Resolved - The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.

Oct 23, 04:59 UTC
Identified - We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it …

Oct 22, 20:50 UTC
Resolved - We resolved the issue affecting AutoOps at 12:30 UTC.

Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it.

Oct 22, 12:00 UTC
Identified - We have identified the cause of the issue affecting AutoOps and are deploying a fix.

Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 …

Oct 21, 03:05 UTC
Resolved - Engineers have mitigated an issue affecting the ability to scale existing Elastic Cloud Hosted deployments and Serverless projects in Azure. Scaling is working as expected.

Oct 20, 22:27 UTC
Monitoring - Engineers have identified and mitigated an issue affecting the ability to scale existing Elastic Cloud Hosted deployments and Serverless projects in Azure. We are monitoring the issue to ensure operations continue normally.

Oct 20, 21:24 UTC
Identified - We have identified an issue affecting the ability to scale existing Elastic Cloud Hosted deployments and Serverless projects in Azure. …

Oct 20, 21:54 UTC
Resolved - The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. Engineering has completed recovery of infrastructure running in the affected availability zone.

Elastic Cloud Hosted: Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support.

Oct 20, 17:27 …

Oct 18, 21:25 UTC
Completed - The scheduled maintenance has been completed.

Oct 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 15, 17:40 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud console. For a brief window during this maintenance, customers may experience failures when logging in or signing up, switching organizations, managing members and roles, or creating and revoking API keys. Customers who are already logged in may be logged out. Existing API keys, Elasticsearch deployments and Serverless projects are …

THIS IS A SCHEDULED EVENT Oct 18, 21:00 UTC  -  Oct 19, 03:00 UTC

Oct 15, 17:19 UTC
Update - We will be undergoing scheduled maintenance during this time.

Oct 18, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud console. For a brief window during this maintenance, customers may experience failures when logging in or signing up, switching organizations, managing members and roles, or creating and revoking API keys. Customers who are already logged in may be logged out. Existing API keys, Elasticsearch deployments and Serverless projects are not affected. We will …

Oct 9, 00:54 UTC
Resolved - The upstream cloud storage issue affecting some Elastic Cloud Serverless projects in the GCP us-central1 region has been resolved. Project operations have returned to normal, and we are no longer seeing affected projects in a red health state.

Oct 8, 20:47 UTC
Monitoring - We have observed improvements after mitigations were applied by our upstream cloud storage provider. Some Elastic Cloud Serverless projects in the GCP us-central1 region may still experience delayed or unavailable project operations while recovery continues. We are monitoring the situation and will provide another update when more …

Oct 6, 17:54 UTC
Resolved - The issue affecting metric availability for Serverless projects in Azure UAE North has been resolved. Delayed “Usage and performance” metrics are now recovering, and queued usage records are being processed. No data loss is expected.

Oct 6, 14:04 UTC
Investigating - Customers with Serverless projects in the Azure UAE North region may see delays in metrics displayed in Cloud UI. The team is investigating the issue and we will post an update in 2 hours or sooner if necessary

Sep 30, 20:44 UTC
Resolved - This issue was resolved in the 9.5.3 release of Elasticsearch. Customers running versions 9.5.0, 9.5.1, or 9.5.2 of Elasticsearch are advised to update to a newer version as soon as possible.

Sep 3, 15:47 UTC
Update - Elasticsearch 9.5.3 has been released and all customers currently running 9.5.0, 9.5.1 or 9.5.2 are advised to update to this new version as soon as possible.

Impacted customers are advised to follow the workaround steps from https://github.com/elastic/elasticsearch/issues/158212 after the upgrade.

Sep 3, 12:13 UTC
Monitoring - Elasticsearch 9.5.3 has been released and all …