Genesys

Jun 12, 12:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 9, 09:56 EDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 9, 09:54 EDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 9, 08:45 EDT
Scheduled - Genesys Cloud will be performing maintenance on the Dynamic Control Voice Platform (DCVP) in the Asia Pacific (Osaka) region on Friday 23:00 Local Time …

THIS IS A SCHEDULED EVENT Jun 12, 08:00 - 09:00 EDT

Jun 8, 21:43 EDT
Update - We will be undergoing scheduled maintenance during this time.

Jun 8, 12:21 EDT
Scheduled - **Summary**
Scheduled maintenance will be performed on the Genesys Cloud Voice SIP Proxy service in the Asia Pacific (Osaka) region. During this window, the public-facing SIP endpoints will be temporarily unavailable as network infrastructure is updated.

**Impact**
Inbound and outbound BYOC Cloud SIP calls in the Osaka region may experience brief interruptions.
Calls in progress at the start of the maintenance window may be dropped.
No impact to other regions.

**Customer …

Jun 3, 12:57 EDT
Resolved - Root cause was identified as an incomplete permissions backfill on a subset of organizations. The recommended workaround of manually adding the missing voicemail stream permissions as indicated in https://help.genesys.cloud/articles/open-play-voicemail/ is the permanent solution to backfilling the missing permissions. A formal RCA will be provided to those customers impacted by this issue.

Jun 3, 12:13 EDT
Identified - We have identified an issue impacting users ability to playback voicemails. As a work around, customers can follow instructions in the linked https://help.genesys.cloud/articles/open-play-voicemail/ to add necessary permissions to resolve. Next update 12:45 PM Eastern …