Genesys
Genesys
Last checked: Oct 27, 2026 17:06
Uptime (Last 90 Days)
85.56%Incident History (Last 30 Days)
Elevated Error Rates - APAC (Sydney)
Oct 12, 00:51 EDT
Resolved - Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
Oct 12, 00:30 EDT
Identified - We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
Oct 12, 2026
04:51
Elevated Error Rates - Americas (US-East)
Oct 9, 19:32 EDT
Resolved - Between 18:25 and 18:59 Eastern, Genesys Cloud experienced elevated errors in the US East region. During this time, some customers may have experienced issues with bot flows, accepting interactions, Web RTC calls, and analytics functionality. Genesys Cloud engineering teams are conducting a comprehensive post-incident review to identify the root cause and implement preventative measures to avoid future occurrences. A formal RCA will be provided to those customers that experienced impact during the event.
Update: Genesys Cloud partnered with the platform provider to confirm root cause and resolution. At this time the incident has been …
Oct 09, 2026
23:32