Incident History
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IBM Quantum Open Plan gains access to two Heron R2 processors, as ibm_brisbane retires
With ibm_brisbane's retirement, we have made two Heron R2 processors available within the IBM Quantum Open Plan. This will enable our Open Plan users to access a 156-qubit quantum computer …
Resolved Service Degradation
On September 24, 2025, customers may have experienced increased latency and repeated retries when running Google imports, which led us to recommend pausing all imports via an admin banner. We …
Red Hat OpenShift on IBM Cloud version 414 and 415 are deprecated
Red Hat OpenShift on IBM Cloud version 4.14 and 4.15 are deprecated. Support for 4.14 ends on 08 January 2026. Support for 4.15 ends on 08 January 2026. Update your …
Chennai region now available
Chennai region now available The Chennai region is now available for provisioning the 3rd generation of virtual servers, dedicated hosts, and bare metal servers. You can provision virtual servers in …
MIL01 data center no longer available
MIL01 data center no longer available The Milan 01 IBM Cloud data center is closing on 10 December 2025. As of 31 October 2025, this data center is no longer …
Support for Cloning SMTP Credentials
Support for Cloning SMTP Credentials Event Notifications now permits cloning of SMTP credentials across configurations. You can clone the same credentials across SMTP configurations if you need the same credentials …
New location
New location! Buckets can now be created in a single-campus Multi-Zone Region (SC-MZR) location available as a regional COS offering in Chennai, India (in-che). More information can be found in …
Chennai Airtel singlecampus MZR availability
Chennai - Airtel single-campus MZR availability A new single-campus MZR (SC-MZR) location is now available in Chennai (in-che). You can review the Service and infrastructure availability by location page to …
Munich I (MUC1) Datacenter Network Maintenance - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com
Zscaler will be performing hardware maintenance in the Munich I (MUC1) Datacenter.Maintenance window,Start: 2025-11-03 22:00 CESTEnd: 2025-11-04 03:00 CEST(i.e. 2025-11-03 21:00 - 2025-11-04 02:00 UTC)During the maintenance, traffic will failover …
Reminder Notification for Additions to HUB IP Address Ranges - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zdxcloud.net
Dear Customer, In accordance with Zscaler Service Continuity Policy and as previously announced via Trust and email notification sent on September 15, 2025, we would like to remind you of the upcoming additions to HUB IP …
Reminder Notification for Upcoming New DCs and Expansions - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zpatwo.net
Dear Customer, In accordance with the Zscaler Service Continuity Policy and as previously announced via email notification and Trust on September 15, 2025, we would like to remind you of the upcoming New DCs and …
Intermittent errors affecting APIs and new builds
Oct 30, 18:00 UTCResolved - The issue has been fully mitigated, and this incident has been resolved. No action is needed for customers with queued builds.Oct 30, 17:34 UTCIdentified - …
Cloud Browser Isolation – Users Unable to Access Websites via Original URL - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net
Zscaler has resolved an issue where users were unable to access websites through Cloud Browser Isolation using the Original URL option. During the impact period, users may have experienced looping …
Oracle Cloud Network Infrastructure | Saudi Arabia West (Jeddah) | 2b39f072
Oct3009:11 UTCResolved - We have identified and resolved the issue which affected Oracle Cloud Infrastructure services in the Saudi Arabia West (Jeddah) region.Customer Impact: During the impact time frame, customers …
Dallas I (DFW1) Datacenter Network Maintenance - zscloud.net
Zscaler will be performing hardware maintenance in Dallas I (DFW1) Datacenter.Scheduled Maintenance window, Start: 2025-10-31 01:00 UTC End: 2025-10-31 05:00 UTC (Local Time 2025-10-30 20:00 - …
Azure degradation impacting some services
Oct 30, 01:19 UTCResolved - We are currently investigating an issue with Azure impacting some of our services, specifically Managed OTLP and MIS.Oct 29, 16:59 UTCInvestigating - We are currently …
Azure Network Availability Issues
Oct 29, 18:33 UTCResolved - Atlas is unaffected by the Azure network availability issue.Oct 29, 17:41 UTCMonitoring - We have been informed that Azure is experiencing network availability issues for …
Incident: Trouble with search
Between approximately 10:00 AM and 4:52 PM PDT on October 29, 2025, some users experienced issues with Slack search. When users tried to search items, the results would not load.We …
The quantum computer, ibm_aachen, is back online
IBM engineers have resolved the temporary outage of our quantum computer, ibm_aachen, within the Qiskit Runtime service and have brought the quantum computer back online. Customers can once again run …
Edge Delivery Issues
Oct 29, 04:41 UTCResolved - We can confirm that the issue was mitigated at 02:40 UTC on 29 October 2025, and the service has resumed normal operation. Customers and partners …
Delayed Cluster Management Operations
Oct 29, 02:38 UTCResolved - This incident has been resolved.Oct 29, 02:34 UTCMonitoring - The fix has been deployed and Atlas cluster management operations are no longer delayed.Oct 29, 02:30 …
Intermittent failures for builds using Secure Compute or Static IPs
Oct 29, 00:51 UTCResolved - This incident has been resolved.Oct 29, 00:51 UTCUpdate - We are continuing to monitor for any further issues.Oct 29, 00:22 UTCMonitoring - A fix has …
Metrics data ingestion delayed and monitor evaluations degraded
Oct 28, 18:01 EDTResolved - This incident has been resolved.Oct 28, 14:32 EDTIdentified - The issue has been identified and a fix is being implemented.
Web Security Analytics and Reporting Issues
Oct 28, 21:45 UTCResolved - We can confirm that the issue was mitigated at 01:04 UTC on October 27, 2025, and the service has resumed normal operation. Customers and partners …
Workspace load issue
Oct 28, 11:26 PDT Resolved - This incident has been resolved. Oct 28, 11:07 PDT Monitoring - AWS Spot pool volatility caused significant simultaneous loss of compute. We have increased …
Data Infrastructure Insights Workload Security - Forensics ingestion - Performance Degraded - (APAC 1)
Oct 28, 14:30 UTC Resolved - This incident has been resolved. Oct 28, 13:02 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 28, …
Data Infrastructure Insights Workload Security - Forensics ingestion - Major outage - (APAC 1)
Oct 28, 06:25 UTC Resolved - This incident has been resolved. Oct 28, 05:12 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 28, …
Web Application Firewall Issues
Oct 28, 06:07 UTCResolved - We became aware of an issue with Content Protector related to availability with Rule ID # 3903402. The issue lasted from around 22:30 UTC on …
The strongSwan IPSec VPN Service is deprecated
The strongSwan IPSec VPN Service is deprecated Support the strongSwan IPSec VPN Service ends on 20 December 2025. If you are using the strongSwan IPSec VPN Service in your Classic …
Runtime environment
Runtime environment Upgrade the runtime environment to the latest Erlang/OTP 27 release. Type: release_note Regions: global Resources: cloudantnosqldb Type: release_note Update Time: Tue Oct 28 2025 14:50:53 GMT+0000
Custom BIOS configuration
Custom BIOS configuration When you provision IBM Cloud® Bare Metal Servers you can now select a custom BIOS configuration for Cascade Lake and Sapphire Rapids-based profiles. Type: release_note Regions: global …
The strongSwan IPSec VPN Service is deprecated
The strongSwan IPSec VPN Service is deprecated Support the strongSwan IPSec VPN Service ends on 20 December 2025. If you are using the strongSwan IPSec VPN Service in your Classic …
Resolved Service Degradation
Since September 22, 2025, the Okta Workflows Google Sheets connector has been intermittently returning 'Invalid Input' errors and/or exhibiting unexpected behavior on the New Row event and the Create Row, …
Action Required: Update trust store to account for IBM Cloud TLS Certificate Renewal
As part of the periodic TLS certificate renewal process, IBM Cloud (including cloud.ibm.com) and its service subdomains will update certificates on November 10, 2025. Key ChangesCertificates will use a new …
Analytics & Reporting Delays Americas (US-West)
Oct 27, 15:01 EDTResolved - This incident has been resolved.Oct 27, 14:45 EDTUpdate - The service is continuing to process backlogged events. Additional mitigation steps have been implemented to help …
End of Marketing (EOM) notice for VMware on IBM Cloud – October 2025
Effective 31 October 2025, IBM Cloud will no longer sell VMware on IBM Cloud offerings to customers who do not have at least one active VMware Workload* running on IBM …
On-Demand Usage Invoices Delayed
Oct 27, 04:44 UTCResolved - This incident has been resolved.Oct 26, 09:51 UTCMonitoring - A fix has been implemented and we are monitoring the results.Oct 25, 23:46 UTCUpdate - We …
End of Marketing for VMware on IBM Cloud
End of Marketing for VMware on IBM Cloud As of 31 October 2025, new deployments of VMware Cloud Foundation as a Service, VMware Cloud Foundation for Classic, and VMware Cloud …
Bug fixes and security fixes
Bug fixes and security fixes Bug fixes and security fixes were applied. Type: release_note Regions: global Resources: openpages Type: release_note Update Time: Fri Oct 31 2025 01:14:46 GMT+0000
IBM Cloud Kubernetes Service version 131 is deprecated
IBM Cloud Kubernetes Service version 1.31 is deprecated. Support for 1.31 ends on 22 April 2026. Update your cluster to version 1.32 as soon as possible. IBM Cloud Kubernetes Service …
Enhanced Ansible management in Schematics Action
Enhanced Ansible management in Schematics Action The enhancement introduces enabling seamless automation through GitHub and GitLab repositories by create, update, and delete Schematics Action. Enhanced monitoring features provide detailed action …
Functional updates and fixes made available on 17 October 2025 are now available in more regions
Functional updates and fixes made available on 17 October 2025 are now available in more regions. Regions supporting new functionality and fixes: Montreal (ca-mon) Sydney (au-syd) For more information about …
Maintenance: HCP Terraform Scheduled Maintenance 10/26/2025
Status: CompleteMaintenance has completedAffected components Terraform Registry (Operational) HCP Waypoint (Operational) HCP Terraform (Operational)
Maintenance: Scheduled Maintenance - HCP Vault Radar - October 25
Status: CompleteMaintenance has completed.Affected components HCP Vault Radar (Operational)
Lookups failing for KVService | CINC - 62975 | Major Outage
Oct 25, 07:00 UTC Resolved - This incident has been resolved after applying the fix. Oct 24, 18:42 UTC Monitoring - A fix has been implemented and we are monitoring …
[Scheduled] Cloud | Santa Clara Maintenance
Type: Maintenance Duration: 1 hour Affected Components: Santa Clara Oct 24, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 24, 07:00:00 GMT+0 - Identified - During this time …
[Scheduled] Cloud | Sao Paulo Maintenance
Type: Maintenance Duration: 1 hour Affected Components: Containers, Sao Paulo-2, Managed Logging, Function as a Service Oct 24, 06:00:00 GMT+0 - Identified - During this time period, our engineering team …
MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail
Oct 23, 22:50 UTCResolved - This incident has been resolved.Oct 23, 22:44 UTCUpdate - A fix has been deployed and we are monitoring the results.Oct 23, 22:43 UTCMonitoring - A …
Elevated Error Rates in Access
Oct 23, 17:34 EDTResolved - This incident has been resolved.Oct 23, 17:19 EDTUpdate - We are continuing to monitor for any further issues.Oct 23, 17:14 EDTMonitoring - Between 16:38 and …
MongoDB Atlas: Clusters with nodes in GCP slow to recover
Oct 23, 20:52 UTCResolved - This incident has been resolved.Oct 23, 15:49 UTCMonitoring - Since approximately 14:00 UTC on 2025-10-22, a small number of Atlas clusters with nodes in GCP …