Incident History

Beijing IV, Beijing V, Shanghai VI Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Zscaler has detected an issue with our Beijing IV, Beijing V, Shanghai VI datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover …

Beijing Datacenter Issue - zscaler.net, zscloud.net, zscalerthree.net

Zscaler has detected an issue with its Beijing datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or …

Postman Collections not working in EU region

Feb 20, 05:13 PST Resolved - Collections in EU are fully working now. Feb 20, 05:04 PST Update - Collection operations are recovering now. Feb 20, 04:59 PST Monitoring - …

Incident with Copilot GPT-5.1-Codex

Feb 20, 11:41 UTCResolved - On February 20, 2026, between 07:30 UTC and 11:21 UTC, the Copilot service experienced a degradation of the GPT 5.1 Codex model. During this time …

[INC-979] Vancouver, Canada (VAN) Data Center Issue

Feb 20, 08:16 UTCResolved - Service in the data center has been restored to normal.The status updates are an integral part of proactive monitoring and transparent communication about the status …

MSP (Minneapolis) on 2026-02-20

THIS IS A SCHEDULED EVENT Feb 20, 08:00 - 14:00 UTCFeb 13, 18:58 UTCScheduled - We will be performing scheduled maintenance in MSP (Minneapolis) datacenter on 2026-02-20 between 08:00 and …

[Scheduled] Cloud| Warsaw-1 Maintenance

Type: Maintenance Duration: 4 hours Affected Components: Database, Containers, Warsaw, Function as a Service Feb 20, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 20, 08:00:00 GMT+0 - …

SIN (Singapore) on 2026-02-20

THIS IS A SCHEDULED EVENT Feb 20, 04:00 - 05:00 UTCFeb 9, 02:18 UTCScheduled - We will be performing scheduled maintenance in SIN (Singapore) datacenter on 2026-02-20 between 04:00 and …

codedbpartitionkeycode endpoint

/{db}/_partition/{key} endpoint Partition‑info calls now remain reliable even during maintenance operations or when a node goes offline. Legacy Authentication Users can update their own password via the _user endpoint. The …

Service deprecation IBM Cloud LinuxONE and Hyper Protect Virtual Server offerings

Service deprecation: IBM Cloud LinuxONE and Hyper Protect Virtual Server offerings IBM announces the deprecation of the following services: IBM Cloud LinuxONE Virtual Server for VPC (s390x architecture) IBM Cloud …

Release of the Logging agent version 180

Release of the Logging agent version 1.8.0 For more information, see the Release notes for the Logging agent Type: release_note Regions: global Resources: logs Type: release_note Update Time: Wed May …

CVE-2026-0229 PAN-OS: Denial of Service in Advanced DNS Security Feature (Severity: MEDIUM)

Content Purge API Issues

Feb 19, 21:50 UTCResolved - We can confirm that the issue was mitigated at ~19:00 UTC on February 19, 2026, and the service has resumed normal operation. Customers and partners …

AI Publish Assistant and Audio Experiences Service Degraded Performance

Feb 19, 20:25 UTCResolved - Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.Feb 13, 22:01 UTCMonitoring - We’re currently monitoring …

AI Publish Assistant and Audio Experiences Service Degraded Performance

Feb 19, 20:25 UTC Resolved - Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized. Feb 13, 22:01 UTC Monitoring - …

Emergency Rio de Janeiro I (RIO1) Datacenter Network Maintenance - zscaler.net

Zscaler will be performing Emergency hardware maintenance in the Rio de Janeiro I (RIO1) Datacenter.Maintenance window,Start: 2026-19-2 19:00 GMT-3End: 2026-19-2 21:00 GMT-3(i.e. 2026-19-2 22:00 - 2026-19-2 00:00 UTC)During the maintenance, …

New Monetization Campaigns

Feb 19, 19:57 UTCResolved - This incident has been resolved.Feb 19, 18:29 UTCIdentified - The issue has been identified and a fix is being implemented.Feb 19, 18:12 UTCInvestigating - We …

New Monetization Campaigns

Feb 19, 19:57 UTC Resolved - This incident has been resolved. Feb 19, 18:29 UTC Identified - The issue has been identified and a fix is being implemented. Feb 19, …

Control Panel Visibility

Feb 19, 18:42 UTCResolved - The issue impacting the visibility of Cloud Panel has been confirmed to be resolved. Between approximately 16:08 PM & 17:56 PM UTC, users may have …

SIN (Singapore) on 2026-02-19

THIS IS A SCHEDULED EVENT Feb 19, 17:00 - 23:00 UTCFeb 15, 23:04 UTCScheduled - We will be performing scheduled maintenance in SIN (Singapore) datacenter on 2026-02-19 between 17:00 and …

Claude's responses not appearing in Cowork

Feb 19, 16:03 UTCResolved - This incident has been resolved.Feb 19, 15:36 UTCUpdate - We are continuing to investigate this issue.Feb 19, 15:30 UTCInvestigating - We are currently investigating this …

[INC-978] Sydney, Australia , Melbourne, Australia (MEB) Data Center Issue

Feb 19, 15:13 UTCResolved - Monitoring has confirmed that services are stable across the affected data centers, and no further issues have been identified.The status updates are an integral part …

PDX (Portland) on 2026-02-19

THIS IS A SCHEDULED EVENT Feb 19, 14:00 - 23:59 UTCJan 30, 22:48 UTCScheduled - We will be performing scheduled maintenance in PDX (Portland) datacenter on 2026-02-19 between 14:00 and …

Maintenance task for Synthetic Monitoring ProbeFailedExecutionsTooHigh alert rule

Feb 19, 13:34 UTCCompleted - The scheduled maintenance has been completed.Feb 19, 13:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 19, 09:46 …

Fortnite: Downtime for v39.50 Update

Feb 19, 12:45 UTCCompleted - The scheduled maintenance has been completed.Feb 19, 09:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 18, 21:43 …

[INC-977] Imperva Support Portal Access Issue

Feb 19, 10:32 UTCResolved - The incident has been resolved and normal service levels have been restored. We apologize for any inconvenience that this issue may have caused.The status updates …

EWR (Newark) on 2026-02-19

THIS IS A SCHEDULED EVENT Feb 19, 09:00 - 17:00 UTCFeb 16, 16:30 UTCScheduled - We will be performing scheduled maintenance in EWR (Newark) datacenter on 2026-02-19 between 09:00 and …

LAS (Las Vegas) on 2026-02-19

THIS IS A SCHEDULED EVENT Feb 19, 09:00 - 15:00 UTCFeb 13, 19:26 UTCScheduled - We will be performing scheduled maintenance in LAS (Las Vegas) datacenter on 2026-02-19 between 09:00 …

EOS Maintenance

Feb 19, 08:00 UTCCompleted - The scheduled maintenance has been completed.Feb 19, 05:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 17, 16:41 …

Issues with API Platform Audit Logs

Status: ResolvedWe have observed issues with API Platform audit logs.Affected components Moderations (Operational) Voice mode (Operational) Batch (Operational) Conversations (Operational) Files (Operational) Compliance API (Operational) Codex Web (Operational) ChatGPT Atlas …

GIG (Rio de Janeiro) on 2026-02-19

THIS IS A SCHEDULED EVENT Feb 19, 04:00 - 09:00 UTCFeb 10, 20:56 UTCUpdate - We will be performing scheduled maintenance in GIG (Rio de Janeiro) datacenter on 2026-02-19 between …

China Premium Access Plus Datacenters (Beijing V & Shanghai VI) Network Maintenance - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Beijing V & Shanghai VI DC network providers have advised maintenance work as below. During the maintenance window, China Premium Access Plus Services within these data centres may experience intermittent …

Dallas I Datacenter Urgent Maintenance - zscalertwo.net

Zscaler will be expanding its global data center footprint and performing urgent maintenance at our Dallas I (DFW1) data center. We expect minimal to no impact to services during the …

IST (Istanbul) on 2026-02-18

THIS IS A SCHEDULED EVENT Feb 18, 23:00 UTC  -  Feb 19, 05:00 UTCFeb 18, 01:50 UTCScheduled - We will be performing scheduled maintenance in IST (Istanbul) datacenter between 2026-02-18 …

Mumbai VI Datacenter Scheduled Maintenance - zscalertwo.net

Zscaler will be expanding its global data center footprint and performing planned maintenance at our Mumbai VI (BOM6) data center. We expect minimal to no impact to services during the …

[Scheduled] Cloud | Sines-3 Maintenance

Type: Maintenance Duration: 2 hours Affected Components: Sines-3 Feb 18, 22:00:00 GMT+0 - Identified - During this period, our engineering team will be performing upgrade on the network equipment. As …

quay.io intermittent API failures

Feb 18, 21:40 UTC Resolved - Incident has been resolved and service is restored Feb 18, 21:16 UTC Monitoring - A fix has been implemented and we are monitoring the …

Degraded performance of Grafana Cloud k6 test runs

Feb 18, 21:17 UTCResolved - This incident has been resolved.Feb 18, 12:57 UTCMonitoring - A fix has been implemented and we are monitoring the results.Feb 18, 10:20 UTCUpdate - We …

New Delhi I Datacenter Scheduled Maintenance - zscalertwo.net

Zscaler will be expanding its global data center footprint and performing planned maintenance at our New Delhi I (DEL1) data center. We expect minimal to no impact to services during …

Monitors - Delayed Evaluation for Multiple Products

Feb 18, 15:37 EST Resolved - This incident has been resolved. Feb 18, 14:30 EST Monitoring - We are investigating delays in a subset of Distribution Metrics and Monitor Evaluations, …

TGU (Tegucigalpa) on 2026-02-18

THIS IS A SCHEDULED EVENT Feb 18, 20:30 - 23:00 UTCFeb 17, 21:38 UTCScheduled - We will be performing scheduled maintenance in TGU (Tegucigalpa) datacenter on 2026-02-18 between 20:30 and …

Santiago II Data Center online - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Dear Zscaler Customer,You are receiving this notice in accordance with the Zscaler Service Continuity Policy.As part of our effort to enhance our Security Cloud’s robustness and performance, Zscaler are bringing online …

Kolkata I Data Center online - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Dear Zscaler Customer,You are receiving this notice in accordance with the Zscaler Service Continuity Policy.As part of our effort to enhance our Security Cloud’s robustness and performance, Zscaler will be bringing …

Degraded performance in merge queue

Feb 18, 19:20 UTCResolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared …

Issues provisioning new Elastic Cloud Hosted capacity in Azure regions

Feb 18, 19:12 UTC Resolved - This issue is now resolved. Feb 18, 17:56 UTC Investigating - We are currently aware of and investigating an issue causing failure to provision …

Elevated error rates across multiple models

Feb 18, 18:28 UTCResolved - This incident has been resolved.Feb 18, 15:59 UTCUpdate - We are continuing to monitor for any further issues.Feb 18, 15:47 UTCMonitoring - A fix has …

Sora 2 Degraded Performance

Status: ResolvedAll impacted services have now fully recovered.

Elevated errors on Claude Sonnet 4.6

Feb 18, 15:35 UTCResolved - This incident has been resolved.Feb 18, 14:22 UTCMonitoring - A fix has been implemented and we are monitoring the results.Feb 18, 13:29 UTCIdentified - The …

Maintenance for Linode API

Feb 18, 15:30 UTCCompleted - The scheduled maintenance has been completed.Feb 18, 13:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 17, 07:14 …

Connectivity Issue - FR-PAR (Paris), FR-PAR-2 (Paris 2) and ES-MAD (Madrid) Data Centers

Feb 18, 15:08 UTCResolved - We became aware of an issue that affected connectivity in our FR-PAR (Paris), FR-PAR-2 (Paris 2), and ES-MAD (Madrid) data centers. The issue lasted between …