JW Player

THIS IS A SCHEDULED EVENT Oct 29, 08:00 - 08:15 UTC

Oct 27, 14:34 UTC
Update - A 15 minute downtime maintenance window is scheduled for 2026-10-29 at 08:00UTC. We suggest you handle any creation, updating, or deletion of media items outside from this downtime window.

Some requests to the JW Platform (via the APIs or Dashboard) during the maintenance window will not be fulfilled. This means during the 15 minute maintenance window:

- JW Platform users may not be able to create/update a media via the Management API or in the Dashboard. Read functionality will still work.
- There may …

Oct 26, 20:12 UTC
Resolved - The incident has been resolved.

Oct 26, 19:44 UTC
Update - We are continuing to monitor for any further issues.

Oct 26, 19:43 UTC
Monitoring - Roku Trickplay has been re-enabled, and VOD playback on Roku is operating normally. We are continuing to monitor and will post a final update shortly.

Oct 26, 18:44 UTC
Identified - Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.

Oct 26, 18:33 UTC
Investigating - We are currently experiencing VOD playback …

Oct 22, 14:20 UTC
Resolved - This incident has been resolved.

Oct 22, 14:18 UTC
Identified - We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.

Oct 22, 09:54 UTC
Resolved - The incident has been resolved.

Oct 21, 23:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 21, 07:50 UTC
Identified - The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.

Thank you for your patience.

Oct 21, 07:29 UTC
Investigating - We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s …

Oct 21, 22:09 UTC
Resolved - The incident has been resolved.

Oct 21, 21:39 UTC
Identified - We’ve identified an issue that is affecting on-demand (VOD) video playback for Instant Live for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

Oct 10, 00:06 UTC
Resolved - This incident has been resolved.

Oct 9, 23:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 9, 23:11 UTC
Identified - Third party provider issue impacting Instant Live.

Oct 5, 22:54 UTC
Resolved - This incident has been resolved.

Oct 5, 20:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 5, 19:50 UTC
Identified - Third party provider issue impacting Instant Live.