Incident History
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Marketplace Maintenance Window
Jun 25, 05:30 UTC Completed - The scheduled maintenance has been completed. Jun 25, 03:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as …
Resolved Service Disruption
In production cells, from about 5:44 AM Pacific to 9:36 AM Pacific today (June 10th), customers utilizing the Microsoft Teams connector will have seen (Teams for Okta Workflows) is not …
Resolved Service Degradation
On April 23, at 9:04am PDT, Okta initiated steps to rate limit the Events API endpoint across all preview and production cells so that a fix could be applied. While …
Resolved Service Degradation
Resolved: On June 6th, beginning at 5:12am PDT, Okta experienced elevated CPU processing on application servers across all cells triggering automated alerts. Given the quantity of servers with increased CPU …
Resolved Feature Disruption
Between 7:13am - 7:43am PDT and 8:22am - 9:30am PDT, Okta observed a noticeable increase in the volume of SMS retries across all Cells except US Cell 3. An increase …
Resolved Service Disruption
Okta is currently experiencing an issue with Cloud Desktop Single Sign-On when using Google Chrome, where attempting to sign-in results in an HTTP 400 response. We have validated a fix …
Resolved Service Disruption
Okta is currently experiencing an issue with the service. We are actively investigating and will update this message with more information as soon as we have it. RESOLVED: An issue …
Resolved Service Degradation
Okta is currently investigating an issue preventing some customers from proceeding past the API enablement step when configuring AWS in Okta. We are actively investigating and will update this message …
Resolved Feature Disruption
Okta is currently investigating an issue with Provisioning Setup and IDP-Initiated Single Sign-On functionality for the following Office 365 Apps: Yammer, CRM and Teams. SP-Initiated Single-Sign-On is not affected. Please …
Resolved Service Disruption
Okta is currently experiencing an issue with the service. We are actively investigating and will update this message with more information as soon as we have it. Office 365 policies …
Resolved Service Degradation
Okta is currently experiencing an issue where errors have been reported with O365 provisioning. The incident is now resolved - Resolved: The issue impacting office 365 users experiencing provisioning errors …
Resolved Service Degradation
Okta is currently experiencing an issue with Office 365 provisioning. We are actively investigating and will update this message with more information as soon as we have it. Resolved: On …
Resolved Service Degradation
Okta is investigating an issue with installations of Okta Mobile on Android. We will provide more information once available. Resolved: Okta has addressed an issue on Okta Mobile for Android …
Resolved Service Disruption
Okta is currently experiencing an issue with Advanced Server Access. Administrators may have trouble accessing the dashboard, and users may experience errors with SSO or while attempting to authenticate to …
Resolved Service Degradation
Resolved: An issue impacting Okta Workflows in US Cell-5, APAC Cell-8, and US Cell-10 was addressed. Additional root cause information will be provided within 2 Business days.
Resolved Service Degradation
Okta received reports from customers who were unable to reach our service. This appeared to be related to a broader Internet Service Provider connectivity issue with Comcast, as reported extensively …
Resolved Service Disruption
Resolved: An issue impacting authentication and system responsiveness for a subset of end-users and administrators accessing Microsoft Office 365 has subsided. Further investigation of the issue found the errors were …
Resolved Service Disruption
Resolved: An issue impacting authentication and system responsiveness for a subset of end-users and administrators accessing Microsoft Office 365 has subsided. Further investigation of the issue found the errors were …
Resolved Service Degradation
We observed some delays or failures in the delivery of outbound SMS to the AT&T network in the US. SMS sent to other networks was unaffected. Most end users were …
Resolved Service Degradation
We are aware of slow dashboard load times on Google Chrome version 77. We are investigating this issue and will update this message with more information as soon as we …
Resolved Feature Disruption
Okta customers in all cells that leverage Zoom’s integration for provisioning are experiencing errors while updating users in Zoom. We are actively working with Zoom to identify the root cause …
Resolved Service Disruption
Okta observed an issue with the new 5.0.2 version of Okta Verify for iOS. Some users were unable to verify their identity by acknowledging the push notification sent to their …
Resolved Service Degradation
An issue with the Helpdesk Admin Role is preventing Admins from resetting password via temporary password. Reset password link is still functioning as a viable option. All cells except OK4 …
Resolved Service Disruption
Okta is currently experiencing an issue with the service. Okta is currently investigating an issue impacting Microsoft applications in all cells where SSO & provisioning are experiencing failures. Okta is …
Resolved Service Disruption
While iOS 12 is not officially supported, Okta has identified an issue with Okta Verify version 6.0.1 that is impacting iOS 12 users. We are working to address this issue …
Resolved Service Degradation
Jobs were reported to be delayed across all Okta Cells, except US Cell 5. Okta has fixed the root cause of the issue related to the jobs being delayed. All …
Resolved Service Degradation
Resolved: An issue resulting in intermittent Azure Active Directory Graph API provisioning errors has been resolved. Root Cause Analysis (RCA) will be made available within 2 business days.
Resolved Service Disruption
An issue affecting GSuite's OAuth endpoints is preventing customers who use GSuite for authentication from accessing ASA's web interface or enrolled servers. Google has opened an incident to track this: …
Resolved Feature Disruption
On February 1st, between 7:57am - 9:17am PST, Okta observed a noticeable increase in the volume of SMS errors returned by one of our SMS providers which impacted all cells. …
Resolved Service Degradation
On February 15th, Okta experienced a feature disruption to Office 365 provisioning functionality starting at 12:58pm PST. Okta Engineering's investigation found errors being returned in response to Okta's connection requests …
Resolved Service Degradation
An issue impacting IDP-Initiated Office 365 Office Portal SSO for a subset of end-users in all cells was investigated with Microsoft. Customers may have seen page load failures for portal.microsoftonline.com. …
Resolved Service Disruption
At 6:30AM PDT on November 2, 2023, our engineering team became aware of the Workday application SSO and Provisioning issue. Customers may experience issues accessing the Workday application via the …
Resolved Service Disruption
Okta has observed disruptions in SMS deliverability to Canada in all cells. Okta continues to monitor the current situation with our telephony services regarding the SMS OTP delivery disruptions.
Resolved Service Disruption
At 7:00AM PDT on March 20, 2024, our engineering team became aware of issues with Workday imports and provisioning. Customers may experience issues with imports and provisioning calls. We will …
Resolved Service Degradation
Our upstream provider, AWS, is currently experiencing an issue which is affecting AWS SAML Login. During this time, Okta end users may experience issues signing into AWS OIN app. (See …
Resolved Service Degradation
An issue impacting SMS MFA for US customers in all cells has been resolved. Our monitoring shows a return to normal conditions with the SMS OTP delivery delays. Okta continues …
Resolved Service Disruption
Atlassian products experienced an issue affecting account login. During this time, Okta end users may be unable to sign into Atlassian products such as Jira and Confluence. [See Atlassian Status](https://status.atlassian.com/) …
Resolved Service Degradation
An issue impacting SMS MFA for AT&T US destinations in all cells has been resolved. Additional root cause information will be available within 5 Business days.
Resolved Service Degradation
An issue impacting SMS MFA to US Cellular Network accounts in the United States has been resolved. Additional root cause information will be available within 5 Business days.
Resolved Service Degradation
An issue impacting SMS MFA in all cells has been resolved. Additional root cause information will be available within 5 Business days.
Resolved Service Disruption
At 3:12 PDT on June 14th Okta became aware of a connectivity issue affecting customers on multiple cells in the Okta Workforce Identity Cloud environment resulting in loss of access …
Resolved Service Degradation
At 7:17 PM PDT, Okta completed the hotfix deployment to all cells. Customers have confirmed the issue impacting end-user authentications via VPN using an IE-embedded browser has been resolved. Additional …
Resolved Service Degradation
At 5:47AM PDT the engineering team confirmed the errors had subsided. The issue impacting users not being able SSO to AWS CLI Application when using MFA in all Cells has …
Resolved Service Degradation
We rolled out and published a new release version 7.9.2 for Okta Verify Application to fix the issue impacting the Okta Verify Application version 7.9.1 for Android devices. The end …
Resolved Service Degradation
The fix for the issue impacting Multifactor Authentication has been deployed in all Production cells. Additional root cause information will be available within 2 Business days.
Resolved Service Degradation
An issue impacting Okta email delivery to Yahoo and Microsoft provided emails has been addressed. Our monitoring shows a return to normal conditions with Okta email deliverability. Additional root cause …
Resolved Service Disruption
Okta continues to monitor the current issue with our partners regarding the SMS delivery delays using US-based phone numbers. Our monitoring shows recovery in delivery with MFA for customers that …
Resolved Service Degradation
On November 15, Okta provided a self-service KB guide to fully resolve the authentication issues for Microsoft Office 365 applications. This is the final fix for this issue. The guide …
Resolved Service Degradation
Out of an abundance of caution, an update was posted on November 25, 2022, at 10:18 am PST. However, following additional investigation, it was determined that a broad SMS delivery …
Resolved Service Degradation
An issue impacting Advanced Server Access for all end users has been resolved. Advanced Server Access team restarted the service and it helped restore database connectivity. The service interruption started …