Incident History
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Degraded latency and increased error rates for Sora API
Status: ResolvedAll impacted services have now fully recovered.Affected components Sora (Operational)
4th generation instance profiles available in Dallas codeussouthcode region select availability
4th generation instance profiles available in Dallas (us-south) region (select availability) The 4th generation of IBM Cloud Virtual Servers for VPC are available to customers with special access in the …
ChatGPT intermittently not loading successfully after SSO authentication
Status: ResolvedAll impacted services have now fully recovered.Affected components Login (Operational)
Unable to Login on Sora Web
Status: ResolvedAll impacted services have now fully recovered. Please try logging in again.Affected components Login (Operational)
App Platform Static Websites in NYC3 Region
Dec 18, 22:34 UTCResolved - Our Engineering has confirmed resolution of the issue. Users should no longer experience errors with attempting to deploy new static sites in NYC3 on App …
Service Issue - Cloud Manager, Linode DB and API
Dec 18, 22:32 UTCResolved - We haven't observed any additional issues with the Cloud Manager or API, and will now consider this incident resolved. If you continue to experience issues, …
API and Cloud Requests
Dec 18, 21:34 UTCResolved - Our Engineering team has confirmed full resolution of the issue. Users should no longer experience errors when making requests to the Cloud Control Panel or …
[INC-945] Hanoi, Vietnam Data Center Issue
Dec 18, 20:49 UTCResolved - Service in the data center has been restored to normal.The status updates are an integral part of proactive monitoring and transparent communication about the status …
Tokyo V Datacenter Scheduled Maintenance - zscalerthree.net
Zscaler will perform urgent, non-customer-impacting maintenance at our Tokyo V (TYO5) data center. No service impact is expected during this maintenance window.While this activity occurs during a scheduled freeze period, …
test incident
Dec 18, 13:39 UTCResolved - This incident has been resolved.Dec 18, 13:39 UTCInvestigating - this is a test
Finetuning jobs are intermittently failing
Status: ResolvedAll impacted services have now fully recovered.Affected components Fine-tuning (Operational)
Release Upgrade for Zscaler Data Security Posture Management (DSPM) - app.zsdpc.net
Zscaler Data Posture Control (DSPM) Operations team will be performing a planned upgrade activity on December 18th, 2025. These service updates are applied in regional off-peak hours and should not …
Resolved Service Disruption
Okta Engineering became aware of an increase in connections on custom domain routers affecting customers in Cell OK9. Our team is actively investigating this issue to determine the root cause …
Addition to Zscaler Hub IP Address Ranges - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zdxcloud.net
Dear Zscaler Customer,In accordance with Zscaler Service Continuity Policy and per email notification sent on December 17, 2025, we would like to notify you of the addition to the Zscaler Hub IP …
Upcoming Data Center Expansions - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zpatwo.net
Dear Zscaler Customer,In accordance with Zscaler Service Continuity Policy and per email notification sent on December 17, 2025, we would like to notify you of the upcoming data center expansions at the …
Databases for PostgreSQL version 18 is now available
Databases for PostgreSQL version 18 is now available If you use a previous version of Databases for PostgreSQL, you can migrate to version 18, which is the next available version. …
Accelerated l4 profile now available in Chennai region GA
Accelerated l4 profile now available in Chennai region (GA) The l4 GPU profile is now available in zone 1 (in-che-1) of the Chennai (in-che) region. For more information, see NVIDIA …
Increased latency and occasional timeouts on requests to Data APIs for projects in US-East-1
Dec 17, 22:54 UTCResolved - This incident has been resolved.Dec 17, 22:33 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 17, 22:07 UTCIdentified - We …
Postman Flows actions fail when triggered via webhook or schedule
Dec 17, 09:53 PSTResolved - This incident has been resolved.Dec 17, 06:21 PSTMonitoring - A fix has been implemented and we are monitoring the results.Dec 17, 06:17 PSTIdentified - The …
Playlist Delivery Issue
Dec 17, 15:45 UTCResolved - This incident has been resolved.Dec 17, 14:42 UTCMonitoring - We have had an incident with playlist delivery resulting in deteriorated performance. The incident has been …
Email delays impacting some customers
Dec 17, 12:49 UTCResolved - Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving …
Elevated error rates on Sonnet 4
Dec 17, 11:20 UTCResolved - This incident has been resolved.Dec 17, 11:13 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 17, 11:09 UTCIdentified - The …
Planned Maintenance: North American Toll-Free Numbers
Dec 17, 06:00 ESTCompleted - The scheduled maintenance has been completed.Dec 17, 04:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 16, 11:38 …
Los Angeles I Datacenter Scheduled Maintenance - zscaler.net
Zscaler will be performing hardware maintenance in Los Angeles I (QLA1) Datacenter.Maintenance window: Start: 2025-12-19 02:00 UTC End: 2025-12-19 06:00 UTC (Local Time 2025-12-18 18:00 - 2025-12-18 22:00) Update …
Codex & Responses API Experiencing Elevated Errors
Status: ResolvedAll impacted services have now fully recovered.Affected components Codex (Operational) Responses (Operational)
[ INC-943] Imperva Management Portal API Security Discovery Dashboard Issue
Dec 17, 00:42 UTCResolved - This incident has been resolved.Dec 17, 00:14 UTCMonitoring - Technical teams have performed remedial actions and the dashboard on the API Security page is now …
New chats defaulting to Claude Opus
Dec 16, 20:52 UTCResolved - This incident has been resolved.Dec 16, 20:44 UTCUpdate - We are continuing to monitor for any further issues.Dec 16, 20:44 UTCMonitoring - A fix has …
INC0148543
Dec 16, 17:25 UTCResolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that the service was restored. Some customers may experience delays …
Cannot create new conversations on Claude.ai
Dec 16, 16:43 UTCResolved - This incident has been resolved.Dec 16, 16:36 UTCUpdate - We are continuing to monitor for any further issues.Dec 16, 16:36 UTCMonitoring - A fix has …
Emergency Network Maintenance - JP-OSA (Osaka, JP)
Dec 16, 16:00 UTCCompleted - The scheduled maintenance has been completed.Dec 16, 14:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 12, 16:44 …
Vault UI Error Message After Upgrade to v1.20.3
Status: ResolvedOur Engineering team has resolved the issue. These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.
Elevated Error Rates EMEA (Frankfurt, Ireland, London)
Dec 16, 09:47 ESTResolved - This incident has been resolved.Dec 16, 09:44 ESTMonitoring - Mitigation steps have been implemented. Customers will need to refresh the Genesys Cloud client for changes …
[Scheduled] Cloud | Luxembourg-3, Luxemburg-2, Manassas, Singapore Maintenance
Type: Maintenance Duration: 1 hour Affected Components: Luxembourg-3, Singapore, Sines-2, Manassas, , Luxembourg-2, Sines-3, Everywhere Inference → Dec 16, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Dec …
Planned Maintenance: North American Toll-Free Numbers
Dec 16, 06:00 ESTCompleted - The scheduled maintenance has been completed.Dec 16, 04:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 12, 11:26 …
【已恢复】DeepSeek 网页/API不可用（[Resolved]DeepSeek Web/API Service Not Available）
Dec 16, 17:47 CSTResolved - This incident has been resolved.Dec 16, 17:45 CSTUpdate - We are continuing to monitor for any further issues.Dec 16, 17:29 CSTMonitoring - A fix has …
China Premium Access Plus Shanghai Datacenter Network Maintenance - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Shanghai VI DC network providers have advised maintenance work as below. During the maintenance window, China Premium Access Plus Services may experience intermittent disconnections.Start Time: 2026-01-16 16:00:00 UTCEnd Time: 2026-01-16 …
China Premium Plus Beijing Datacenter Network Maintenance - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Beijing V DC network providers have advised maintenance work as below. During the maintenance window, China Premium Access Plus Services may experience intermittent disconnections.Start Time: 2026-01-09 16:00:00 UTCEnd Time: 2026-01-09 …
High Error Rate in Image API
Status: ResolvedAll impacted services have now fully recovered.Affected components Images (Operational)
Service Issue - US-Southeast (Atlanta)
Dec 16, 05:17 UTCResolved - We haven’t observed any additional issues, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for …
Release Upgrade for Zscaler Data Security Posture Management (DSPM) - app.eu.zsdpc.net
Zscaler Data Posture Control (DSPM) Operations team will be performing a planned upgrade activity on December 16th, 2025. These service updates are applied in regional off-peak hours and should not …
Action Needed for Vercel Marketplace Integration Users
Dec 16, 00:30 UTCResolved - This incident has been resolved.Dec 10, 01:51 UTCMonitoring - This status alert only applies to customers who deployed MongoDB Atlas via the Vercel Marketplace. We …
Red Hat OpenShift on IBM Cloud worker node fix packs are available
Red Hat OpenShift on IBM Cloud worker node fix packs are available. Worker node fix packs can be applied by updating or reloading the worker node in classic infrastructure, or …
IBM Cloud Kubernetes Service worker node fix packs are available
IBM Cloud Kubernetes Service worker node fix packs are available. Worker node fix packs can be applied by updating or reloading the worker node in classic infrastructure, or replacing the …
Data Infrastructure Insights Observability - Metrics ingestion - Partial outage - (EU 1)
Dec 15, 22:07 UTCResolved - This incident has been resolved.Dec 15, 21:41 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 15, 21:14 UTCInvestigating - We …
Tokyo V Datacenter Scheduled Maintenance - zscalerthree.net
Zscaler will be expanding its global data center footprint and performing planned maintenance at our Tokyo V (TYO5) data center. We expect minimal to no impact to services during the …
IBM Cloud: End of Support & End of Marketing Notices – December 2025
Please be aware that IBM Cloud is announcing end of support (EOS) and end of marketing (EOM) for the following services on the dates listed below: End of SupportWindows Server …
Unable to view shared chats on claude.ai
Dec 15, 19:29 UTCResolved - This incident has been resolved.Dec 15, 19:24 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 15, 19:16 UTCIdentified - The …
Recently Completed Docker Registry Maintenance
Dec 15, 18:50 UTCCompleted - The scheduled maintenance has been completed.Dec 9, 17:50 UTCScheduled - We have recently completed the migration of our Docker Container Registry backend (docker.elastic.co) to another …
Incident: Trouble running workflows
Starting at around 7:00 AM until 12:10 PM PST on December 15, 2025, some users may have experienced issues triggering or using workflows containing the Jira connector or the Jira …
Runtime 25.1 is available
You can now use the software specifications that are based on the latest 25.1 runtime to: Deploy Python code that is based on Python 3.12Deploy models that are based on …