Genesys

Mar 9, 10:33 EDT
Update - Genesys Cloud continues to experience service disruptions in the EMEA (UAE) region. While we've observed minor improvements in some service metrics, significant challenges remain as we work to restore full service functionality.

Core infrastructure services remain in recovery mode with limited ability to provision new compute resources. While we're seeing basic telemetry showing slight improvement, and our initial data integrity validations have completed successfully, full service restoration is still in progress.

Genesys teams are actively monitoring service health and error rates, conducting ongoing data integrity checks, and supporting customer migrations to alternative regions where needed. We remain …

Mar 1, 08:39 EST
Resolved - Genesys is continuing to monitor activities in the region with the platform provider. Genesys Cloud services are operating normally after evacuating services from a single availability zone. There is no current impact to our customers. We will provide immediate updates through this channel should there be any change in status.

Mar 1, 08:18 EST
Investigating - Teams are investigating an issue impacting multiple features in the Genesys Cloud platform. The platform provider has been engaged and is actively assisting in the incident. Next update 09:15 Eastern or sooner as information becomes available.

Feb 26, 16:00 EST
Completed - The scheduled maintenance has been completed.

Feb 26, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 23, 10:53 EST
Scheduled - On 2/27/2026 between midnight and 2AM local time, Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.

Feb 26, 12:00 EST
Completed - The scheduled maintenance has been completed.

Feb 26, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 23, 10:47 EST
Scheduled - On 2/27/2026 between midnight and 2AM local time (Seoul), Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.

Feb 26, 04:36 EST
Resolved - This incident has been resolved.

Feb 26, 04:31 EST
Update - We are continuing to monitor for any further issues.

Feb 26, 04:30 EST
Monitoring - Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.

Feb 26, 03:49 EST
Investigating - Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.

Feb 23, 03:00 EST
Completed - The scheduled maintenance has been completed.

Feb 23, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 18, 12:47 EST
Scheduled - Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.

Feb 12, 16:00 EST
Completed - The scheduled maintenance has been completed.

Feb 12, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 12:14 EST
Scheduled - Genesys Cloud will be implementing changes to optimize content delivery and enhance platform reliability through new regional CDNs. No service interruption is expected during this maintenance window.