JW Player

Mar 7, 01:59 UTC
Resolved - The incident has been resolved.

Mar 6, 23:03 UTC
Identified - Third party provider issue impacting Instant Live.

Mar 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 5, 12:43 UTC
Scheduled - We are performing scheduled infrastructure upgrades to our DRM platform to improve reliability and operational efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.

Feb 25, 00:34 UTC
Resolved - This incident has been resolved.

Feb 24, 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 24, 20:39 UTC
Identified - Our teams have identified the cause of the delays and are actively working on recovery.

Feb 24, 20:16 UTC
Update - We are continuing to investigate this issue.

Feb 24, 20:11 UTC
Investigating - We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Feb 23, 16:00 UTC
Resolved - The issue has been resolved and all systems are operational.

Feb 23, 14:50 UTC
Update - We are continuing to monitor for any further issues.

Feb 23, 14:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Some customers may have experienced a low number of playback failures during the incident.

Feb 23, 14:34 UTC
Investigating - We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

Feb 19, 20:25 UTC
Resolved - Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.

Feb 13, 22:01 UTC
Monitoring - We’re currently monitoring issues with an upstream provider.

Feb 13, 20:11 UTC
Identified - The issue has been identified and a fix is being implemented.

Feb 13, 19:40 UTC
Investigating - We are currently investigating this issue.

Feb 19, 19:57 UTC
Resolved - This incident has been resolved.

Feb 19, 18:29 UTC
Identified - The issue has been identified and a fix is being implemented.

Feb 19, 18:12 UTC
Investigating - We are currently investigating an an issue where new monetization campaigns cannot be started.